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BetPanda Casino Terms and Conditions

Welcome to BetPanda Casino. These Terms and Conditions govern your access to and use of our platform, services, games, and promotions available at betpanda.io. By registering an account or using any of our services, you confirm that you have read, understood, and agreed to be bound by these terms in full. We encourage you to review this document carefully before proceeding. If you do not agree with any part of these terms, you must not use our services.

1. About Us

At BetPanda, we operate as an online crypto casino and sportsbook under the ownership of Star Bright Media S.R.L., a company registered in Costa Rica (Corporate ID 3-102-880000), with offices located at San Pedro, Barrio Dent, Edificio Ofident, Oficina No. 3, Costa Rica. Our services are authorised under the laws of Costa Rica. We are committed to providing a secure, fair, and transparent gaming environment for all eligible players worldwide.

2. Eligibility and Account Registration

Our BetPanda platform is available exclusively to players who meet all of the following eligibility requirements:

  • You must be at least 18 years of age, or the legal gambling age in your jurisdiction, whichever is higher.
  • You must not be a resident of or located in any restricted country as defined in our Restricted Countries list.
  • You must register using a valid email address — we operate as a no-KYC platform by default, requiring only email registration.
  • You confirm that you are acting on your own behalf and not on behalf of any third party.
  • You must not be registered as a self-excluded player with us or any other gambling operator.

We reserve the right to verify your identity and conduct security checks at any time. While our BetPanda Casino platform does not require KYC documentation by default, we may request additional information if we identify unusual activity or if it is required for compliance purposes.

3. Restricted Countries

At BetPanda, we do not permit registration or gameplay from players located in the following jurisdictions: Angola, Bangladesh, Benin, Bhutan, Botswana, Brunei, Burkina Faso, Cuba, Cyprus, Iran, North Korea, Syria, the United States, Venezuela, Australia, Costa Rica, and numerous other territories as listed in our full restricted countries policy. We also prohibit access from any country subject to US, Russian, EU, or other applicable global sanctions or watchlists. It is your responsibility to ensure that online gambling is legal in your jurisdiction before using our services.

4. Deposits, Withdrawals, and Payment Terms

4.1 Deposits

Our BetPanda crypto casino operates exclusively with cryptocurrency. We accept BTC, ETH, LTC, BNB, USDT, XRP, TRX, SHIB, SOL, and additional cryptocurrencies. The minimum deposit amount is €10 or equivalent in cryptocurrency. We also support BTC Lightning Network deposits, which are credited instantly. Players who do not hold cryptocurrency may purchase it via our integrated card-based on-ramp facility.

4.2 Withdrawals

At BetPanda Casino, withdrawals are processed in the same cryptocurrency used for the original deposit. The minimum withdrawal amount is €10. We apply the following withdrawal limits:

  • €5,000 per 24-hour period
  • €15,000 per week
  • €45,000 per month
  • Maximum win per 24 hours: 3,000,000 µBTC (approximately 3 BTC)
  • Maximum win per single betting round: 10,000,000 µBTC (approximately 10 BTC)

We may increase these limits upon request via our support team. BTC Lightning Network withdrawals are processed instantly. In certain circumstances, additional security checks may delay payouts. Each deposit must be wagered at least once (1x) before a withdrawal can be initiated.

5. Bonuses and Promotions

Our BetPanda Casino welcome bonus offers a 100% match on your first deposit up to 1 BTC or its cryptocurrency equivalent. A minimum deposit of €10 applies. The betpanda welcome bonus is subject to a 40x wagering requirement applied to the deposit amount. The maximum bet counted per round is €50, and players have 7 days to clear the wagering requirement. The bonus is paid out as cash with no additional wagering once cleared.

Wagering contributions for the betpanda bonuses are as follows:

  • Slots: 100% contribution
  • Live Casino games: 20% contribution
  • Provably fair games, jackpot slots, sports betting, baccarat, and poker: 0% contribution
  • Excluded slots include: Scrooge, Devil's Delight, Aliens, and Wish Master

We at BetPanda also offer ongoing promotions including: 10% Weekly Cashback (paid every Wednesday), Live Casino Cashback up to 15% per week on Evolution games, Daily Rakeback up to 10%, a 20% Thursday Reload Bonus, Weekly Free Bets every Monday, Weekly Raffles featuring 20 prizes of €500 each, a Combo Boost of up to 40%, and seasonal tournament events. Weekly cashback is capped at €20,000. We reserve the right to modify, suspend, or cancel any promotion at our discretion, with reasonable notice where possible.

6. VIP Loyalty Programme

Our BetPanda VIP Club rewards loyal players through a five-tier XP-based structure: Bronze (0–10,000 XP), Silver (10,000–100,000 XP), Gold (100,000–1,000,000 XP), Platinum (1,000,000–10,000,000 XP), and Diamond (10,000,000+ XP). Players earn XP at the following rates per €1 wagered:

  • Slots and Sportsbook: 10 XP per €1
  • Selected slower-XP slots: 5 XP per €1
  • Live Casino and Table Games: 2 XP per €1
  • Excluded game categories: 0 XP

Higher tiers unlock enhanced benefits including increased cashback rates, dedicated account managers, bespoke offers, and elevated withdrawal limits. We reserve the right to adjust XP values and tier thresholds at any time.

7. Responsible Gaming

At BetPanda Casino, we are committed to promoting responsible gambling. We provide tools including self-exclusion, deposit limits, and cooling-off periods. We strongly encourage players who believe they may have a gambling problem to use these tools and seek professional assistance. Our platform is strictly prohibited for use by minors.

8. Provably Fair Gaming

Our BetPanda Originals game suite operates on a provably fair system, allowing players to independently verify the fairness of each gaming outcome. We believe transparency is fundamental to trust, and our provably fair games reflect that commitment. Details on how to verify results are available within each applicable game interface.

9. Prohibited Activities

We strictly prohibit the following conduct on our platform:

  • Providing false information during registration or any verification process
  • Using our services for any unlawful purpose, including money laundering or fraud
  • Abusing bonuses, including the use of multiple accounts to claim betpanda bonuses more than once
  • Using automated software, bots, or exploits to gain unfair advantage
  • Attempting to interfere with the integrity of any game or sporting event

We reserve the right to suspend or permanently close any account found to be engaged in prohibited activities, and to withhold any funds associated with such conduct pending investigation.

10. Intellectual Property

All content on our BetPanda Casino website, including graphics, logos, game interfaces, text, and software, is our exclusive property or the property of our licensed content providers. You may not reproduce, distribute, or use any content from our platform without our prior written consent.

11. Limitation of Liability

We provide our services on an "as is" basis. While we make every effort to ensure uninterrupted access and accurate information, we cannot guarantee that our platform will be free from errors, interruptions, or technical failures. To the fullest extent permitted by applicable law, we exclude all warranties and limit our liability for any losses arising from your use of our services, including losses related to cryptocurrency value fluctuations.

12. Amendments to These Terms

We reserve the right to amend these Terms and Conditions at any time. We will notify registered users of material changes via email or a prominent notice on our website. Your continued use of our BetPanda Casino services following any amendment constitutes your acceptance of the revised terms. We recommend that you review this page periodically.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Costa Rica. Any disputes arising from your use of our services shall be subject to the exclusive jurisdiction of the competent courts of Costa Rica.

14. Contact Us

If you have any questions about these Terms and Conditions, you may contact our support team at any time. We offer 24/7 live chat support and email assistance at support@betpanda.io. Our BetPanda team is always available to help resolve any concerns or queries you may have regarding your account or our services.

Content updated: July 13, 2026